Upon arrival, our room was flooded (carpet saturated with water) and we were unable to change rooms until the head of maintenance investigated the issue and deemed it 'unable to be rectified' we were in a rush to get ready for the evening so this was a hinderance to our first nights stay . Throughout our stay, the towels had an unpleasant smell and toiletries were not replenished unless specifically requested. The second lift was out of order, which made access difficult as it was the only entrance to the building. However, the location was very good.

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