Guest
时间:2026/02/01
Location beautiful, the place has a lovely cozy atmosphere with a warming fire place. We came in on our way to an activity on a Sunday afternoon. We were seated straight away which was lovely. Unfortunately, we then sat for 20 minutes waiting to be seen, I popped up to remind them we were there since the back room where we were sat was empty. The lady asked if we had booked which we hadn’t she advised we were going to be served after the bookings and asked if we wanted to stay or not. I wasn’t aware being served after being sat was contingent on a booking?! I didn’t feel like she wanted us to stay felt like we were inconveniencing her. They could have advised a long wait prior to seating us. To be clear the place was empty when we first arrived.
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