We didn’t have hot water for the whole of our stay. We were told it would come back on after the first day and it did not. The next time they said it we wanted to shower we had to do it in another room, however they asked us to share this room key with other people which wasn’t what we thought when booking. The radiator also didn’t work for the whole duration for the stay and as it was a rainy day we struggled having no heating or hot water. Half way through getting ready to go out on the second night the electricity went out and we were in total darkness. We were given an apology and was told one nights stay would be refunded, they then only sent the money for half of that night and have been ignoring all correspondence since.

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