Very dissapointed. We called before arriving at the hotel to pre book our breakfast and was told that the spa was closed and under refurbishment. Disappointedly, we left our swimwear and gym attire at home. When we checked in, we were then informed that the spa was, in fact, open! Only apologised and told to write to head office. The room was clean and fresh, but the comfort of the bed and pillows were terrible. Only a few hours sleep in a room which had permanent heat coming from the flooring in the bathroom and entrance.Even with the window open in early February the room was uncomfortable. Then to complete our stay we went for breakfast and ordered a full English which was served luke warm and not very nice, when the waitress was informed, her response was sorry, and left it at that. So in conclusion we left tired exhausted facing a 3hour journey home.Not what we expected after staying in a hotel and spa destination.

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