Phoned prior to booking to explain we had mobility problems and garlic intolerance. Was told there would be no problems and booked for 3 nights. Got there for Sunday dinner, garlic in everything. I got a slice of turkey, a few french beans and a load of carrots. Nothing else. The breakfast was cold so the next morning we asked for poached eggs that were served in a dish of cold water, we didn't bother with breakfast on the third morning as we had stomach cramps and diarrhea, we contacted 111 and it was confirmed that we had food poisoning.The hotel had steep steps and we had booked a superior which we wss told was ground floor. It was top floor and furyhest away frim lift. We were downgraded to ordinary room on yhe ground floor. There were other guests with mobility problems, one had to move to another hoyel and the oyher had to be assisted into the hotel by other guests. The hotel took the booking from Apex that book for people with mobility problems so the hotel knew what yhey were doing. Was tild we would get refund for breakfast and having the room downgraded. We did ask to book by phone but was told we had to do it via internet. The hotel receptionist tried to get management to conyact me but we had to wait until we had left the hotel before they phoned. and said it was unfortunate and that they didn't do refunds because we booked, as yhey had told us to by phone.Expidia do not give money refunds. This hotel is next to useless and are hiding behind a corporate glob

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