Rooms were clean as was the bathroom. That's what we expected. However, access to the hotel was restricted by a massive crater across the full width of the hotel access road. This crater was not recently formed, was wide in length and bredth, very deep and posed a significant risk to both vehicles and those on foot. Disgracefully no warning signs were in place. Our understanding was that the crater was in this dangerous state for some time, with repeated promises being made to carry out repairs not kept. We arrived late at night and could have suffered serious damage to our car. Our stay was blighted by the need to cross the crater up to 4 times each day. To say the least, this was a disgraceful and dangerous situation.

酒店回复：