First I must say that the staff were all really lovely and helpful, however the experience in other ways was far from great. We have stayed in Premier Inns all over so know what to expect. While at first glance the room looked clean, when we moved a pillow from one bed to another we noticed the end of it was covered in dust. My youngest son then asked why the wall at the end of the bed was covered in little feathers - on closer inspection and running a hand over the wallpaper revealed it was a layer of dust which fell all over the bed in clumps. The shelves and desk looked like they had been dusted, however the shelf with the kettle and mugs on was covered with dust and there was a layer of dust on the mugs and spoons which had clearly not been used or cleaned for a while. The dining space downstairs was too small for a busy holiday period and many people found there were no tables available when they came for breakfast (at a time booked in the previous day). The staff were good at keeping note of who arrived first and people could go back to their rooms to wait until a table was free, and the staff would come and let them know. Not great if you have plans for the day and need to get going, or indeed if you have hungry kids. One morning the delivery hadn’t arrived and they ran out of fruit and tomatoes and fruit juice before lots of people had breakfast. The lunch offer was listed as being available in the diner from 11-5, but the chef went home at 2 so arrive after that and you were out of luck. Finally one last shout out to the staff who were all brilliant. This review is not for them - they would have got 5 stars.

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