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酒店回复：Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet expectations.We sincerely apologize if our front desk team did not come across as welcoming, as providing warm and attentive service is very important to us. We also understand how inconvenient it must have been to carry your heavy suitcase up the stairs, and we regret any discomfort this caused. Additionally, we’re sorry that the room size did not feel adequate for your needs.We do appreciate you highlighting our convenient location, and we’re glad that aspect of your stay was a positive one. Your comments are extremely valuable and will be shared with our team so we can improve both our service and guest experience.We hope to have the opportunity to welcome you again and provide you with a much more comfortable stay in the future.