Check in was fine.. Facilities were poor.. No hot chocolate in the rooms or available at the hotel restaurant. The only place you could get it was to pay in the on-sight Starbucks (which was closed when I arrived).. Given that I don’t drink tea or coffee there were no hot drinks available. There were no cups or glasses for rinsing teeth after brushing. Breakfast choice was also poor.. I stay in hotels regularly but this is the first hotel I’ve visited where you can’t get hot chocolate without paying a high price, and you couldn’t even rinse your mouth after brushing your teeth. I would have given no stars apart from Gail one of the breakfast servers who (when I raised the issue), out of the goodness of her heart, and without my knowledge, spoke to John the Starbucks manager who again, very kindly gave her a free hot chocolate to give to me. Both these staff members went above and beyond which I’m very grateful for. Hence the two stars which would have been none without them.

酒店回复：Dear Ms Winton-Burke,Thank you for taking the time to share your detailed feedback following your recent stay at Cardiff Village Hotel Club. I am pleased to hear that your check-in experience was satisfactory; however, I am very sorry to learn of your disappointment with our facilities and amenities.Please accept my sincere apologies for the lack of suitable hot drink options available to you, particularly the absence of hot chocolate both in the bedroom and within the hotel restaurant, and for the inconvenience caused by the on-site Starbucks being closed on your arrival. I fully appreciate how frustrating this must have been, especially as you do not drink tea or coffee. I am also sorry that there were no cups or glasses provided in the room for basic use, such as rinsing after brushing your teeth, and that our breakfast offering did not meet your expectations. This is certainly not the experience we aim to deliver, and your comments have been shared with our housekeeping and food and beverage teams for immediate review.I would like to sincerely thank you for recognising Gail from our breakfast team and Jon from Starbucks. I am delighted to hear that they went above and beyond to assist you and provide a hot chocolate despite the circumstances. Your kind words will be shared with them and their managers, as this level of care and initiative truly reflects the service values we strive for.Once again, I apologise for the shortcomings during your stay and appreciate you bringing these matters to our attention. Your feedback is invaluable in helping us identify areas for improvement, and I do hope we may have the opportunity to welcome you back in the future to provide a far more positive experience.Kind regards,Hotel ManagerCardiff Village Hotel Club