Came for the swim and stay with my son. We were having some one on one time together with swimming and craft and popped into the Alton towers hotel. I was so glad to See Kerry was on here, not as glad as my son. I'm not able to walk far and he wanted to see the pirate ship she was amazing with him taking him down stairs to see the ship and taking the time to explain the hotel and kinds of rooms the hotel has (he only stayed here once 3 years ago, he normally stays cbeebies or splash landings) and because she doesn't the time with him about the hotel he has said he wants to try a moon voyager room! . He has high functioning autism so spending this time explaining things and showing him the ship where I couldn't get down the stairs has been a huge part of him becoming comfortable in the hotel and it's surroundings. It will make trying here so much easier in the future. Thank you Kerry for always taking time to meet him where he needs to be met to make each visit special. You truly recognise what's important to all guests.

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