Staff were great, food good and gym was also good. Room was ok but the reason I’ve given it a 3 star was due to the shower. Door wouldn’t close so had to use loads of towels to keep the floor dry, shower tray filled with water and the shower waste cap came away revealing a very filthy waste trap. Felt like my feet had bathed in grime. Lovely place though

酒店回复：Thank you for sharing your feedback following your stay at Rutland Hall.I’m pleased to hear that you enjoyed our staff, food, and gym facilities. However, I’m very sorry to learn about the issues you experienced with your shower — this is certainly not the standard we aim to provide, and I completely understand your frustration.Your comments have been shared with our maintenance and housekeeping teams to ensure the shower and waste trap are immediately addressed and thoroughly checked. We appreciate your honest feedback as it helps us improve for future guests.We hope to have the opportunity to welcome you back so you can enjoy the full experience Rutland Hall is known for.