The shower walls needed a deep clean .Bar food could have been served hotter . All staff very polite helpful and friendly . A quiet expensive hotel for what is on offer

酒店回复：Dear Ronald,Thank you for taking the time to share your feedback following your recent stay.We’re pleased to hear that you found our team polite, helpful, and friendly — your kind comments about the staff are truly appreciated and will be shared with them.At the same time, we’re very sorry to learn that certain aspects of your stay did not meet expectations. Please accept our apologies regarding the cleanliness of the shower walls and the temperature of the bar food. This is not the standard we aim to deliver, and your comments have been shared with our housekeeping and food & beverage teams for immediate review and improvement.We also appreciate your feedback regarding value. We continuously review our pricing and overall offering to ensure we provide an experience that reflects our rates, and your comments are extremely helpful in that process.We hope you might consider giving us another opportunity in the future to provide you with a stay that fully meets your expectations.Best wishes Pete