My wife and I expected a good quality room for this overnight stay. We do not understand how so many people gave glowing accounts of their stay. I have use Hotel in the past and this is the first disappointment I have had. Got hotel aroun 10pm Reception at the lounge bar. Given keys for room 12. Stairs up to room filthy , decor poor. Got to room 12 furniture tired,dated and falling apart.as well as the bed . Bathroom was newer , after using it , my wife wanted to leave . It was the final straw . Toilet brush was full of god knows and sitting a holder with brown liquid in it. We decided within Ten minutes that we could not stay . I gave manager the key and left. Decided to drive home to Scotland and just put the money down to experience.

酒店回复：Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the experience you and your wife had during your recent stay. We understand how disappointing it must have been to encounter issues such as the condition of the stairs, the tired and dated furniture, and the unacceptable state of the bathroom.Please be assured that we are taking immediate steps to address these concerns. We are implementing increased cleaning protocols and reviewing our furniture replacement plans to ensure a more comfortable and pleasant stay for our guests.We value your feedback and would like to discuss this further with you. Please feel free to reach out to us directly at [contact information]. Your satisfaction is important to us, and we hope to have the opportunity to make it right.Thank you for bringing this to our attention.Best regards, Team OYO