We went for food at 11:00, only to be told the kitchen had closed at 10:30 and wouldn’t reopen until 12:00. All the tables were empty, yet we were told we could only sit on the bar stools if we wanted a drink—no explanation why, which felt unnecessary and unwelcoming. One member of the bar staff was particularly rude, which made the whole experience uncomfortable. On top of that, the Burberry cake we ordered tasted stale and definitely not fresh. Overall, very disappointed, and unfortunately I don’t feel I’d want to return.

酒店回复：