Staff was very efficient and kind and helpful. Unfortunately room was very dated and furniture was old and tired. Carpet was old and wore out. Wasn't a proper double bed and uncomfortable. Shower head was absolutely broken but was repaired same day but was outdated for the price payed. Dirty bed sheets on arriving. Got offered another room which was kind and did accept it. Room 2 was an improvement but old and worn out and bathroom was not great. Had horrible nights sleep as no sound proofing on walls could hear everything in other rooms next door. And just didn't feel like it was a relaxing hotel to stay at really. Had to check out a day sooner. Staff was very sorry about it all but was hoping for partial refund. One good thing was the very lovely staff members though.

酒店回复：Dear Valued Guest,Thank you for your feedback, and for taking the time to write about your visit. We are truly sorry to hear about the various issues you encountered during your stay, from the dated room and furniture to the lack of soundproofing affecting your sleep quality.We appreciate your kind words about our staff, and we have noted your concerns to ensure necessary improvements are made. Please accept our sincerest apologies for the inconveniences you faced. We hope to have the opportunity to provide you with a much-improved experience on your next visit.We look forward to welcoming you back to Northfield Hotel soon!Kind regards,Monique ScheepersGeneral Manager