Sadly I have to inform the public that this company is not honorable at all.My wife and I booked a stay in July 2025 through *********** and the night before our intended visit, they cancelled our booking due to a drainage issue.Whilst these things can happen of course, they decided to keep our money in the process.After 9 months of numerous emails, phone calls and false promises eg."we are looking into this"..we still have not received a refund!So my firm advice would be think twice before booking a room let alone a wedding event!Booking.com have confirmed that the hotel received payment and didn't inform them that we hadn't stayed there.Shocking state of events and totally unprofessional indeed!

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