Not disabled friendly put us in a room across the hotel down 3 lots of steps and up a life and more steps. I emailed the hotel 4 days before we went told them my mum not good on her legs but they ignored the email. Put us in a room right above the stage singers on until gone midnight then people being loud on way back to rooms. The room above had creaky floors think they was clog dancing until 5 am. We went for a rest and didn’t get any sleep in 2 nights. My mum wanted to get a taxi home at 1am in the morning it was that bad

酒店回复：Good morning JohnWe appreciate your honest feedback and are sorry that the room quality fell short of your expectations. Comfort is a priority for us, and we’re actively working on improvements to ensure a better experience for all guests. Thank you for bringing this to our attention.We would like to welcome you back again, on making your next reservation please do contact me directly so we can allocate a more suitable room for you.Kind regardsJulieLyndene Hotel Guest Service Manager