This is the 3rd Alexander group hotel we’ve stayed in - if it had been the first, we wouldn’t have tried others. I cannot fault the friendliness of the staff, especially the warm greeting, and the building is stunning, but it was not the luxury stay we were looking forward to. A few points: Breakfast – hugely disappointing and not the usual Alexander breakfast, despite the menu on the table being the same as in the other hotels. Very much help yourself, involving many trips to and from the buffet table as a lot was missing and attention to details lacking. No bircher muesli, no yoghurt, no winter berries, no fruit aside from rather sad bowls with slices of melon and 3-5 grapes in each, no marmalade, no butter (I actually went to the kitchen fridge to get some myself as couldn’t find anyone), a machine to make coffee yourself, not ‘served to table’ (I asked for fresh ground but apparently they do not have cafetieres – the machine coffee is unpleasant), insulated hot water jug for tea (warm, not boiling), no English breakfast tea, 3 (very mini) croissants the first morning, 1 (to share presumably!) the 2nd, with a 15 minute wait if we wanted more, juices definitely not fresh – the contrast with the wonderfully fresh juices served at the Alexander Hotel couldn’t have been more apparent, mugs were dirty – picked up 3 before a 4th was clean. Cooked breakfast 1st morning was mostly good, but one very tiny egg, hash brown full of grease, & I could count the baked beans (swimming in a sea of juice). 2nd morning, avocado on muffin – heavily salted and rather unpleasant. Table decoration: dead leaves, some hanging on to life. Evening meal – very restricted… basically sandwiches, burger ￡21 (chips ￡6 extra), steak & chips, fish & chips. Passion fruit martini – first time I’ve had it with a slice of orange floating on top (the next night, the fab local pub managed it with passion fruit so not sure why the hotel cannot do so). Room – lovely views, very comfortable bed, but noisy air con unit which went on and off all night making for a very disturbed night, cracked window pane, a sink with no plug (just avoided dropping a ring into it), shower is meant to be a pressure shower but a ? inch turn and it’s boiling so cannot turn it to full pressure. Car park was a dark walk back and I hurt my ankle tripping on a drain. Gardens are beautiful and incredibly well looked after. Overall, just not what we’d expect for the amount we paid and the fabulous experiences at the other two hotels in the group. On check out, receptionist was sorry to hear I was disappointed, but no attempt to write down what was wrong so didn’t go into detail and I have no confidence this wasn’t just dismissed. Sad to have to say, I wouldn’t recommend – this was a precious and much needed (pricey) break that disappointed

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