We arranged to stay as visiting friends locally but were unable to get through to the hotel to advise them we would be late arriving!! Tried all the numbers available on the web, multiple times. Apparently can phone central bookings and ask for the local number prior to staying. I stayed on the second floor and had a disturbed sleep from what sounded like a loud dripping tap (not in my bathroom) I taped it and told reception the next day. Had I known there was a 'sleep guarantee' I would have gone to reception in the middle of the night to tell them. Nice comfy bed though and able to get extra tea and coffee from reception.

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