i made a error for the reservation and they didnt wanted to cancel and refund me or transfert my night to an another location.

酒店回复：Thank you for sharing your experience. We’re sorry to hear about the frustration caused by the reservation error. While we would have liked to offer more flexibility, the booking was made under non-refundable conditions and could not be modified or transferred to another location. We appreciate your understanding and your feedback, which helps us continue to improve communication around booking policies.