I did not require the room. I went to the hotel to tell them this. I did not expect a refund as I was cancelling on the morning of the same day i was to stay. When I arrived there to cancel, all they would do is tell me I had to contact *******. i had a number to call if there was an issue - it was the hotel's number. they were unwilling to assist.

酒店回复：Thank you for your comments.As your reservation was made through a third-party website (*******), any changes or cancellations must be handled directly through them. Unfortunately, the hotel is unable to cancel or modify third-party reservations on the guest’s behalf, even when the request is made in person.For your convenience and for smoother cancellations or changes in the future, we recommend booking directly with the hotel. This allows us to assist you immediately and provide more flexibility when possible.Thank you for your understanding.Kind regards,BEST WESTERN PACIFIC INN MANAGEMENT