The room was fine. It definitely lacked some amenities as I would expect at this price point. I'm just frustrated that my daughter lost something really meaningful there and I called twice with two different staff members about it and they seems totally disorganized about the whole process. They either need to teach their staff better or have better systems in place. Not calling me at all after I called twice and messaged about it is pretty pathetic

酒店回复：Hello, Thank you for sharing your feedback. We sincerely apologize for the frustration caused regarding your daughter’s lost item and for the communication issues you experienced with our team. We take these concerns very seriously and are reviewing our procedures to ensure better service and follow-up for our guests in the future.Thank you