Guest
时间:2026/02/01
Please…. Don’t go there, This hotel is in a basement. Once u enter the room, there’s only one exit, which is the main entrance (god forbid if there’s a fire). The main entrance is in a renovated garage, which is now the living/breakfast room. All rooms and reception are in a basement which they call Ground Zero, There’s never anyone at the reception, the lady who helped us did not speak English, The room is small was freezing and there was no hot water, The pillows smell of cigarettes and I noticed that the pillows only have a pillow case and no pillow covers, the AC system is very noisy, I spent my one night there on the sofa in the reception area, impossible to sleep with cigarette smell, I had required a king size bed, but the rooms only have queen size, they never advised me before my arrival, There are many quite nice hotels in Porto, please don’t put yourself in agony
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