The room was very dirty and run down. Walking across the floor without shoes turned my feet black with dirt.

酒店回复：Dear Guest,Thank you for your feedback. We sincerely apologize for the condition of the room and for the inconvenience this caused during your stay. This is not reflective of our standards for cleanliness and maintenance. Your comments have been shared with our housekeeping and management teams so that corrective action can be taken. We appreciate you bringing this matter to our attention.