Third time staying here, however this time the room did not have a microwave and they couldnt provide us with one. Also did not have new toilet paper in the room & third time weve asked for later checkout and were denied.

酒店回复：Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.