The room was clean there was nothing wrong with that. The front desk staff was kind at check in and when I had asked about their policy on food delivery. I have stayed in Drury Inns many times and this one made me wish we would have chose a different hotel. I know that it was a holiday weekend between Valentine's Day and Presidents' Day so it was busy but they should have been prepared. The kickback was pure chaos!! Ran out of food consistently, waiting on the food, no cups for drinks, silverware running out. I decided to wait in line to get drinks while my husband managed the kids and trying to get them food and back up to the room to eat since there was no room anywhere. I waited in line for the drinks for over 30 minutes and I got all three that I could get but couldn't get my husband's drinks too. My husband headed down to get his drinks and the line was even longer with only 20 minutes left in the kickback. The pool was absolutely crazy. There were no towels at all. I went to the front desk to ask and she said they knew and someone was bringing them as we speak. It was 45 minutes later when they finally brought them in and she only brought 15 or so in. But there were kids everywhere with no adults. Two adults were dry humping each other on one side of the pool by all the kids with drinks in the pool. The staff came in a few times to tell the teenagers to stop throwing the football in the pool but it never stopped.

酒店回复：