They charged me for not staying despite they are the ones who did not have a shuttle to airport as they initially claimed

酒店回复：Dear Ahmed,Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced during your reservation.We regret to hear about the misunderstanding regarding the airport shuttle service and the charge applied despite your inability to stay. This is certainly not the experience we aim to provide our guests. Your comments have been shared with our management team so the situation can be reviewed thoroughly and appropriate actions can be taken.We truly value your feedback, as it helps us identify areas where we can improve. We hope you will consider giving us another opportunity in the future to provide a more positive and seamless experience.Kind regards,