Guest
时间:2026/02/01
Staying here doesn’t make sense, if you’re on vacation. No pool, no jacuzzi, $18 per night to park, $16 per day, for breakfast. I had no hot water in my room and the very cold shower turned off on me twice. The staff however, was very friendly. They refunded me a nights stay. Maybe once construction is done it will be better but for now, I was highly disappointed.
酒店回复:Dear Toni, Thank you for taking the time to share your experience with us. I’m truly sorry that your stay did not meet expectations and that the current limitations of our property affected your time with us. This is not the type of experience we want any of our guests to have, especially those visiting for relaxation. While our renovations are underway to enhance the overall guest experience, our goal is always to minimize disruption. In your case, it’s clear that we did not achieve that, and we sincerely apologize. We also regret the in-room issues you encountered, as comfort and reliability should never be compromised during a stay. That said, we truly appreciate you acknowledging the efforts of our team. Providing warm, attentive service remains a priority for us, even during this period of transition. We value your feedback and hope that once renovations are fully completed, you will consider giving us another opportunity to welcome you back and provide the elevated experience you deserve. Thank you again for sharing your perspective.Sincerely, Alyssa Assistant General Manager