The room looked nothing like the photos advertised. While it was technically clean (floors, bathroom, and sheets), the overall condition was poor and clearly overdue for an update. Walls were stained with peeling paint, there was visible rust, and the wall décor looked cheap and poorly maintained. The room also had a lingering unpleasant smell that felt musty or “old,” not just from cleaning products. The bathroom sink had no drain protection, making it easy for small items to fall in. For the cost, this was not acceptable. Advertising “updated rooms” and then providing accommodations that feel below motel quality is misleading.

酒店回复：Dear Sebastien,Thank you for sharing your detailed feedback. We’re sorry to hear that the room did not meet your expectations, particularly regarding its condition, odor, and overall presentation. While we’re glad the room was clean, we understand that maintenance and aesthetics are equally important, and we regret that the experience felt below standard. Your comments about walls, décor, bathroom fixtures, and advertised updates have been shared with management so we can address these issues and improve the guest experience moving forward.Thank You,Kohea Kai Hotel Maui Management