馬車&馬匹酒店-住客評論

Guest（其他）2026-02-01
Great hotel with character, super friendly staff and lovely room, will definitely return. Kew Gardens just 5mins walk. Hotel parking a godsend. Loved it .
Guest（其他）2025-12-01
It’s a lovely place and in a really good position for Kew Gardens and walk into to Richmond. The staff were excellent and the hotel very cosy and warm. The only concern when we had dinner, I think they were short staffed and it took an hour for it to arrive. Other people commented the same upon leaving whilst we waited and one person decided not to wait for dessert as it was soo long.
Guest（其他）2025-11-01
I was impressed by the staff, the decor and the cost. I will definitely be back!
Guest（其他）2025-11-01
Overall it was a nice stay. Comfortable, cosy and the room was nice, clean, shower worked well, Nespresso machine was good. We ate in the restaurant and the meal was ok but we're not overly impressed with the staff. The waitress serving us wasnt able to give us a list of the available soft drinks and seemed almost confused that we might ask for a soft drink and quite aloof/bordering on rude. Additionally there was a male who brought our room service order who was quite unpleasant. The whisky we ordered was not available. Instead of offering an alternative I was told to look at the app or go to the bar. I said there was only one whiskey on the app and he just looked mad and said "well I don't know how the app works I've never used it" and seemed like he was trying to run away. I went to go to the bar as the app only lists the one out of stock whisky. At the bar, after I ordered my whisky he asked if I needed help and handed me the food order to carry myself instead of delivering it as room service as it was ordered. I was able to manage but it didn't feel like he actually wanted to help. Also he sneezed in his hand when he was working behind the bar and continued working without washing his hands. Overall he was very standoffish and couldn't be bothered.
Guest（其他）2025-11-01
Stayed 2 nights with my daughter as it was her 21st and we were going to see a show. Lovely room, very cosy and welcoming. Plenty of milk, coffee and tea. Hairdrier, iron and toiletries. Housekeeping staff were lovely as was the lady when we checked out. Other staff not attentive when we wanted to check-in. We walked through the bar to reception, nobody acknowledged us (Wednesday evening so not packed). Waited and could see staff looking at us but nobody approached us.....we had to go and ask. Same again when checking out.....staff saw us but didn't even acknowledge us, let alone inform us someone would be with us. The lady that checked us out was very lovely though and definitely an asset. Thank you to her.
Guest（其他）2025-10-01
We really enjoyed our 2 night stay, lovely room, great shower and beds, very good breakfast, easy parking, nice staff.
Guest（Traveling with friends）2025-09-01
This is such a beautiful property and so convenient to Kew Gardens. The room was comfortable and lovely. Most of all, the staff was incredibly friendly and welcoming. Loved our stay!
Guest（Other）2025-09-01
Short city break Alicja and Claudio went above and beyond to make our stay as comfortable as possible. Alicja’s professionalism and front of house service is a credit to your company. We will definitely be returning for another stay.
Guest（獨自旅游）2025-09-01
Wonderful, charming hotel with a fantastic location!" This is a fantastic hotel! The location is incredibly convenient, right near Kew Gardens, making it easy to visit both the gardens and nearby Richmond. The staff were exceptionally friendly, especially a young woman from Poland at the front desk. She was so warm, enthusiastic, and genuinely helpful—she really made our my special. The room itself was very cozy and welcoming, giving you the feeling of a traditional English home or bedroom. The hotel is very quiet, and the surrounding street felt safe and peaceful. I would highly recommend this hotel!
Guest（商務旅客）2025-08-01
Comforting and relaxing Great food, good size rooms. Parking really convenient. Great place

馬車&馬匹酒店

客戶評價 由實住客人提供的真實點評

Guest（其他）2026-02-01

Guest（其他）2025-12-01

Guest（其他）2025-11-01

Guest（其他）2025-11-01

Guest（其他）2025-11-01

Guest（其他）2025-10-01

Guest（Traveling with friends）2025-09-01

Guest（Other）2025-09-01

Guest（獨自旅游）2025-09-01

Guest（商務旅客）2025-08-01

客戶評價由實住客人提供的真實點評