The Ritz-Carlton, Suzhou

The Ritz-Carlton, Suzhou is nestled in the heart of Gusu District, within the newly developed China Central Place Suzhou, adjacent to the historic Gusu ancient city. The Ritz-Carlton, Suzhou seamlessly blends the essence of the Suzhou culture with modern luxury, showcasing the elegant charm of Jiangnan water town. The Ritz-Carlton, Suzhou boasts 190 spacious and bright guestrooms and suites, five event and meeting venues, and distinctive dining venues, including Feng Pan Ting Lobby Lounge, Alkanna all-day dining restaurant, and Biao Xia Chinese restaurant, where guests can savor both local flavors and Western delicacies. The Ritz Carlton Club Lounge offers guests daily refreshments, along with serene views of the outdoor garden and exceptional services, ensuring a luxurious stay steeped in the unique ambiance of Jiangnan for the guests.

Brand: RitzcarLton HoteLs

At The Ritz-Carlton, a beautiful pool is respite from the heat, a place of joyful gathering, a destination for wellness, a mark of a true vacation. At hotels around the world, you’re invited to partake in this simple luxury whether you prefer to be surrounded by the smooth, cool water or enjoy its meditative movement from the shade of a poolside cabana.

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  • Guest:已经很多年不住丽思卡尔顿了,因为国内的丽思都很老旧,也看了评论褒贬不一,説酒店比较小,位置荒,但我个人觉得很好,房间很新位置也是我喜欢的,因为我不喜欢人多。早餐也非常好,都很满意。我要表扬lucy,就是在看到很多评论很纠结的情况下,我先打了酒店的电话。是Lucy接的电话,她超级热情耐心,给我良好的印象,让我立马决定订酒店,我们当时説好到了以後可以看一下我更喜欢的姑苏全景房要不要升级。 然後我要批评一个员工,前台的叫徐什麽延!我1点钟到酒店跟她説明昨天跟lucy通过电话可以看房决定是否升级,她説看不了,説第二天也看不了,总之就是一副冷脸。我定的是景观房,到酒店以後她告诉我高层有现房,但是不是景观,如果景观房是在低楼层,要等我説那我就等我自己这个房间,等到我6点回到房间。这个房间是完全被遮挡的,前面直接有一个餐厅还是什麽什麽都看不到,没有景观。我联系酒店,酒店告诉我马上处理,我等了半小时,没有任何人回覆,我再次致电又告诉我5分钟回覆,又等了半小时,依旧没有人回覆。後来我在评论区看到其他客人跟我的情况一模一样,直到我发飙了,经理终於上来解决了,但是当天太晚了,第二天给我换了房间。 还有就是酒店早餐。上麪包的那个区域有一个男员工态度很差,因为我想要有LOGO的咖啡。我也告诉他我愿意付费,旁边的女服务员説可以的,但是这个男服务员説这里不提供,让我到对面去,女服务员都表现出挺为难,而且我前一天明明问好的是可以做logo咖啡的,然後这男的态度就很差,就咬定让我到对面去説从来不提供,最後经理给我解决了。 我想説的是我最终给的还是全五星好评,但是有问题的地方还是要説出来改进,总不能每一个事情非要上升到让客人不满了,心里出面去解决,这样挺不合适的。为什麽不平时就把服务做好呢?我们要求的也并不是很多。
  • Guest:苏州丽思酒店服务和管理花了很多心思,入住时房间有些小问题,解决的很快!早餐品种不多但很精致美味!七里山塘和留园都是步行可达的地方,留园很美,苏式麪好吃!
  • Guest:2025年开业,相当新,隔音好。衞生间马桶淋浴分离。交通方便(但是隔壁商圈要年底才开业,开业後应该会更加方便,目前出门还是有些小绕路),离山塘街近,另外留园和西园寺也在步行范围内,周围是新建的商区,不像老城那麽喧闹。床垫舒适,提供多种枕头选择,备品不错,很满意。服务也比较热情,总体中规中矩。
  • Guest:服务:第一天到了苏州已经是夜里过了12点 入住办理的比较快 直接上楼去了房间 行李送的也比较快 并且送来了欢迎小点心 很好看跟苏州 来苏州的路上吹空调有些感冒点了外卖的药 打了内线小哥哥也很快就送到了房间 环境:一进大堂不算是很大吧 但是我觉得设计是有巧思的 匆匆忙忙赶过的话可能注意不到一些细节 虽然房间因为建筑的问题不是四方四正 不过该有的都有 三面环玻璃并不是大家説的“工地景” 也还不错啦哈哈 每天一个小书签还是很好看的 餐厅:早餐种类不算特别多 但都是现做的而且味道还可以啦 除了粉面的浇头比较苏州比较甜美吃不太习惯 bakery是nice的 三楼标霞中餐厅因为此次时间比较紧张没来得及去 下次再来的话要吃一下标霞的哈哈 点名表扬一下Sunny小哥哥 第一天早晨下楼用早餐的时候就很热情的问好 退房帮拿行李时也很细心的询问入住体验 还送了我ritz的小狮子挂件 很开心咯
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苏州丽思卡尔顿酒店外观

The Ritz-Carlton, Suzhou
  • Address :  369 Guangji South Road, Gusu District,,Suzhou,Jiangsu

  • Reserve :  +8620-86009099
    Busy or no answer, online booking please!

  • Foreground Tel: +86-512-69088888
      (Catering Entertainment)

The Ritz-Carlton, Suzhou reserve:+8620-86009099 Busy or no answer, online booking please!
Catering Entertainment:+86-512-69088888   Meeting room reserve

The Ritz-Carlton, Suzhou address: 369 Guangji South Road, Gusu District,,Suzhou,Jiangsu

苏州丽思卡尔顿酒店The Ritz-Carlton, Suzhou

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