立鼎世酒店集团伊罗达湾宫殿酒店-住客评论

Guest（Other）2025-11-01
Excellent! The hotel is fabulous; staff amazing especially Anna Maria, she is the best , tries so hard to make your holiday the best, we love coming here. Breakfast lovely, fantastic view looking over the sea, so relaxing ! Beach lovely, loads of Fish swimming around your feet! Always lots of sunbeds . Town loads of fabulous restaurants looking over the sea, only 10 mins walk from hotel . Will definitely return .
Guest（Couple）2025-11-01
Friendly, helpful staff, very clean, good breakfast and dinner buffet and comfortable beds. Concierge very helpful. Lovely welcome.
Guest（Couple）2025-11-01
We are very happy here. We have been coming already 40 times. People are very friendly and it is just as coming home. We already booked our holidays for 2026
Guest（Couple）2025-10-01
On the plus side having booked a classic sea view room we were upgraded to a deluxe room which was sea facing but not with a good view. Lovely room and balcony with table chairs, and sofas. The service staff were amazing - all credit to our housekeeper Joanna, restaurant staff Evangeline and Maria. And the brilliant pianist Christina. However … the Jet2 description of the amenities are misleading and inaccurate and needs serious attention to save it from trades description - €30 deduction for eating in one of their listed restaurants was a joke, as many of the facilities are either closed or in their ‘sister’ hotel therefore not on site, and extremely expensive. Cheapest wine in the buffet restaurant was $38, Spa was out of action and had been closed for a long period. Infinity pool filthy and not fit for use. Love Elounda but would never return to this hotel. Sorry but very disappointing and not worthy of the 5* that Jet2 rates it.
Guest（Couple）2025-09-01
I have thought hard about the score to give and I think 4 is the correct level based on balancing the Pros and Cons Pros Fantastic location, beautiful beaches with great views whilst sitting on the beach Beach staff - highly attentive, they greet you as you walk to the beach, find a space, help set up the sunbeds and parasols and conduct running repairs ( see the cons) The food quality was very good but the range could have been wider given its 5 star label Our second room was very good Cons Purchased food and drink is expensive. €14 for two lattes and €6.50 for 750 ml of sparkling water. I have seen management comments that the price is comparable to other 5star hotels. But, do management want to follow the crowd or set the benchmark? Take the initiative and show that you can provide reasonably priced food and drink. Do you accept the challenge? :) Some rooms are not 5 star. Our first room had a pillar in the bathroom which meant negotiating reversing into the toilet! Is it 5 star? I think I think it might be 5 star by local standards, but it would not be 5 star by other European countries’ standards. I have stayed in other Leading Hotels of the World in Europe and AsIa and regretfully this was bottom of the league based on my experience. The beach furniture is in desperate need of upgrade. Parasols, particularly those on the grassed areas are dangerous with the wooden splints sticking out from the material. Luckily the beach staff are on hand to repair them during the day. Staff use golf carts to move around the buildings. Whilst some staff drive sensibly other drive very fast. I saw one parent grab their child as a cart sped along the path in order to get momentum to go up an incline. I also saw staff on motorcycles on the hotel baths by the beach. Would we visit again? Yes, but we would lower our expectations and remember that Cretan 5star is not comparable to European or Asian 5star.
Guest（Couple）2025-09-01
Elounda Bay Palace & Hotel Review When you choose a five-star hotel, particularly one that promotes itself as luxurious, expectations are naturally very high. Small details you might happily overlook in a four-star property become far more noticeable when you are paying and expecting a five-star experience. Below is my account of our stay at the Elounda Bay Palace. Arrival & First Impressions We booked a 10-night half-board stay beginning on 10th September 2025. Unfortunately, our TUI flight departed the UK late in the evening, meaning that even with a private transfer we didn’t reach the hotel until 2:30 on Sunday 11th September. After a stressful journey, not helped by an overly enthusiastic taxi driver, we arrived exhausted. The night porter welcomed us warmly and directed us to reception, where everything was calm and quiet. The night receptionist, noticing our tiredness, handed us an envelope marked express check-in and explained that we could raise further questions in the morning. This was thoughtful, but my attention was immediately drawn to the room card, which stated 10th–17th September instead of 10th–20th. I raised this straight away and was assured it was simply a clerical error. Unfortunately, on the 17th our key card stopped working, and we found ourselves locked out of the room at lunchtime. Reception apologised sincerely and fixed the issue immediately, though it was frustrating given that I had already highlighted the error earlier in the week. Our suitcases were delivered promptly, and by the time we settled in, it was close to 3:00 Rating: 3.5 stars – Smooth arrival, but the key card issue soured things slightly. The Room – 256 To be frank, our first impression of the room was underwhelming. It bore little resemblance to the photographs on the hotel’s website or the various booking platforms. The décor looked tired, dated, and in need of investment. The hotel may describe this as “traditional Cretan style”, but to us it felt more neglected than authentic. Sadly, even after a few hours of much-needed sleep, our opinion hadn’t improved. A basic Premier Inn room is far more modern and inviting. Normally we would take photos or a short video to share our hotel room with family. On this occasion, I didn’t take a single photo of the room—only of the balcony view. That said, there were positives. The bed was comfortable, with crisp white linen and decent pillows. The bathroom was spacious compared with the size of the room, featuring double sinks, a separate toilet, and a generous shower with excellent water pressure. Like the room, it was dated, but the toiletries were replenished daily, the towels were fluffy and fresh, and we appreciated the regular clean supply of clean bathroom and pool towels. There was far too much furniture crammed into a relatively small space, leaving little room for luggage. Wardrobe storage was inadequate; the doors didn’t close properly, and the interior light remained stubbornly on as the swit
Guest（情侣）2025-09-01
Cadre toujours aussi paradisiaque, seule belle plage d’h?tel à Elounda, chambres rénovées de très grand standing, l’h?tel s’est attribué les services d’un nouveau chef en cuisine dont le talent est remarquable, alliant cuisine internationale et saveurs typiquement grecques, bravo! Le service et l’accueil sont toujours d’un niveau exceptionnel, mention particulière au soutien et à l’attention qui m’ont été accordés suite à une malheureuse foulure à la cheville. Clients de l’h?tel depuis de nombreuses années, les progrès constants insufflés par la direction nous encouragent à revenir l’année prochaine.
Guest（商务旅客）2025-09-01
On paper this looks a great resort, but unfortunately, unless you are spending big money, you don’t get value for it. Many of the staff are very polite and friendly and will go out of their way to help you. In my experience, it was mainly the ladies. Food is good but very expensive for what is offered. If you are unfortunate like I was to end up in the furthest building in the complex, the wi-fi and cell service is awful. The showers are useless, the linen very thin and everything just feels dated, especially compared to other parts of the building. I wouldn’t recommend for families with teenagers as there’s not a lot to do in the day. Little splash pool for toddlers. I just found it very underwhelming. For the cost, there are far better places giving you much better service and facilities.
Guest（Couple）2025-08-01
Another wonderful stay at the Elounda Bay Palace. From the minute you arrive until you say farewell, the team here make you feel so special. Being greeted when you are dropped and the friendly, relaxed check in process help you settle before being shown to your room. We had a deluxe sea view bungalow this stay, it was immaculate and the views were amazing. The quality and choices of food in the buffet restaurant, for breakfast and dinner, are wonderful, the wine choices are plentiful. The team that work the restaurants are so helpful and attentive. The Sail Inn bar is a must for an evening drink, we were lucky enough to be there when the guy with saxophone was playing on a Sunday. The bar also serves the beach ate during the day, cocktails on your sun lounger are a must. The grounds of the hotel are vast, beautifully maintained, and the beach is spotless with plenty of beds and parasols available. The guys working the beach area are always on hand. The second beach is smaller, but if you like your water sports, there’s a great choice from there. Elounda and the surrounding areas are stunning, and some of the views from the hotel are fantastic. All of the staff we encountered were so pleasant and dedicated to making your stay special. The hotel manager, Dimitris Theodoroglakis, is an absolute gentleman, he has a hotel and team to be truly proud of, thank you once again for helping make our stay so good.
Guest（家庭旅游）2025-08-01
Ho soggiornato in questo hotel per una settimana in agosto con la mia famiglia. Ho trovato enormi pro ma qualche grande contro. La zona esterna è un paradiso. Bellissima, rilassante e ti fa sentire davvero in vacanza. Il cibo è buono. Forse poca varietà, ma quello che c’è è di ottima qualità e cucinato bene (molta influenza greca, poco internazionale che per me è un bene). La pasta davvero no però, mi dispiace. La struttura è troppo datata. Un solo ascensore vecchissimo per 5 piani di hotel non basta. La zona ristorante è brutta, tovaglie vecchie e non all’altezza. Stessa cosa per le sdraio, davvero non da 5 stelle. E la piscina per i bambini è così vecchia che si scrosta il fondo e ti rimane attaccato ai piedi. Il servizio è da migliorare. Lento, lentissimo e personale non particolarmente entusiasta. Camere vecchie, ma comunque confortevoli e servizio in camera TOP. Pulizie eccellenti e ottimi gli asciugamani e i prodotti per il bagno. Questo hotel ha tutto quello che serve ma vanno fatti dei lavori. Ci tornerei? Penso di si.

立鼎世酒店集团伊罗达湾宫殿酒店

客户评价 由实住客人提供的真实点评

Guest（Other）2025-11-01

Guest（Couple）2025-11-01

Guest（Couple）2025-11-01

Guest（Couple）2025-10-01

Guest（Couple）2025-09-01

Guest（Couple）2025-09-01

Guest（情侣）2025-09-01

Guest（商务旅客）2025-09-01

Guest（Couple）2025-08-01

Guest（家庭旅游）2025-08-01

客户评价由实住客人提供的真实点评