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Paradisus Palma Real Golf & Spa Resort All Inclusive

Paradisus Palma Real, a jewel in the Punta Cana crown on Playa Bávaro, is the favorite all-inclusive resort of guests that love luxury and the essence of the Caribbean. The perfect setting: turquoise waters, white sand, beautiful fountains and lush, exotic gardens; every corner is a unique spot to live incredible experiences

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Comment

Guest：We had a great time, but it wasn’t without some issues. We were there for a girl’s trip and had requested a room with two beds. We were given one king bed and they said they didn’t have a room with two beds to accommodate us although it didn’t seem like the resort was at full capacity. The front desk said they would send an extra bed which they did not. After we gave up on that, it took four phone calls and a walk to the front desk to get bedding for the pull out sofa. Also, the app never worked for us with our reservation information. Lastly, as an ******* booking, we were supposed to get a bottle of wine and welcome amenities which we didn’t receive. The service is very hit or miss here. The entertainment is also minimal and we had no idea what the schedule was since the app didn’t work. There was also no waiter service around the pool or beach. As for the great stuff, the resort and the beach are well kept and clean. The beach and the chair selection was great. The food at the buffet was very good as were the Mexican and Steakhouse restaurants. We didn’t have an issue with reservations, but the day we arrived they were full. After that, as long as you book a day in advance there were options. Overall, the food and beach are great and if you are looking for a relaxed atmosphere and are good on your own to figure everything out, this place is great. If you are looking for great service, this may not be the place for you.
Guest：Disappointing Experience — Reserve Upgrade Not Worth It Where do I even begin. I am genuinely confused as to how this resort has received such glowing reviews, with “lackluster” being the most consistent theme throughout my stay. Despite my room being ready, I waited nearly an hour in the Reserve lobby while the front desk agent assisted multiple other guests. The check in experience set the tone for what was to come. The Kanna / private members-only area is visually appealing, but unfortunately it highlights how underwhelming the rest of the property is by comparison. I paid $575 to upgrade to The Reserve, and upon arrival, seriously considered leaving altogether. My first experience with a Reserve-only restaurant was shockingly bad. The host appeared visibly annoyed by my presence, and after being seated, no one approached me for an extended period of time. The food was genuinely inedible. I initially tried the buffet, couldn’t stomach anything, and then ordered from the menu hoping for improvement. It wasn’t. The salad was soggy and unappetizing, and the gazpacho was equally unpleasant. The two Reserve-only pools were extremely secluded and had no bar service, which made the upgrade feel pointless. Ironically, the large adults-only pool with a swim-up bar was accessible without any Reserve upgrade and was far superior. After exploring the property, I immediately returned to the Reserve lobby to ask about a refund and potentially changing resorts. While the hotel did agree
Guest：This is my second stay at this hotel and it is by far one of the best hotels to stay in. Its extremely clean. The people, food, entertainment is great. Their sre so many bars on the facility you dont know what to do. If you have an issue its immediately addressed although I didn't have any. So many people are there more than one time. Highly recommended.
Guest：We had a wonderful time at Paradisus Hotel. Upon arrival we were welcomed by our concierge, Alam who was excellent. He took great care of us, helping to reserve restaurants and checking in to ensure our stay was pleasant. At the end of our stay Alam made sure our bags were picked up from our room and he was waiting at the lobby to bid us farewell which was a nice touch. The resort itself is beautiful with plenty of pools and beach front. The rooms were clean, spacious and very comfortable. We stayed in the Reserve area which offered some extra perks. We also got a couples massage which was wonderful. There was nightly entertainment which was excellent (much better than many other resorts we have stayed at) There were lots of food options from buffets to à la carte, snack and coffee bars and lots of ice cream - the food was decent. Some constructive feedback- the service at the buffet and restaurants was not great - simple things like filling our water or bringing us coffee seemed like an ongoing challenge but Eventually we did get what we had asked for. Also on the first few days, it was challenging to get any beach towels. This was due primarily to some guests taking 3-4 towels each which seems rather excessive. While I don’t blame the hotel for guest behaviour, I do think they could implement a better system to avoid this. Overall our stay was great and we would consider staying at this resort again in the future.

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Paradisus Palma Real Golf & Spa Resort All Inclusive

Address: Av. Alemania, Bavaro, La Altagracia, Dominican Republic
Reserve : +8620-86009099
Busy or no answer, online booking please!
Foreground Tel: +1-809-6885000
(Catering Entertainment)