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Mercure Tunbridge Wells Hotel

The 4-star Tunbridge Wells hotel boasts 84 contemporary guest rooms inside a beautiful 18th century Georgian oast house. Set in a tranquil corner of Kent and conveniently located close to Tunbridge Wells, Hever Castle and the breath-taking Kent countryside, this hotel is ideal for business or leisure trips. After a busy day guests can relax in the impressive gardens or enjoy refreshments in the hotel bar.

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  • Guest：Boxing Day check in, many dogs barking in rooms on way to our room. Inside room dirty marks in pillow. Dog barking continued next door and across hall, room at end of corridor with an open fire escape door banging away. Within 15 minutes realised it would be constant noise, the dog owners and smokers were in and out alot in short period of time! Asked reception to move due to noise and was told it’s a dog friendly hotel - I asked is there a floor or part of hotel dog free for guests - he laughed. I mentioned filthy pillow he didn’t respond. Moved rooms - key cards didn’t work, at reception for 3rd time in 30 minutes with group of guests also unable to use keycards. The night was very noisy inside and outside with incessant barking from car park and outdoor space. Room was not heated. Breakfast not great. Guests at breakfast complaining about damp and black mould in room, another complaining about still not getting into their room for the second day running due to faulty key cards. Definitely not welcoming, not comfortable, not up to scratch.
  • Guest：Reception staff at check was very helpful and amenable. Breakfast staff were courteous and helpful.
  • Guest：They charged us for 10 pounds per day parking fees, which was never on the hotel booking details
  • Guest：What stood out for us was the support we had. My daughter's baby was born very premature in the local hospital. I spoke to the hotel and they were willing to give us a good price on a room as we didn't know how long we would need it for. They gave us a family room with an extra bed. They put a fridge in the room for expressed milk to be kept until it could be taken to the hospital. The hotel location was perfect as it's walking distance. The staff were extremely helpful and supportive. Mina, Brooke, Emma, Andrea are just some of the names. Thank you for taking some of the stress away from a very worrying and stressful time. We are truly grateful.
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Mercure Tunbridge Wells Hotel

  • Address: 8 Tonbridge Rd, Tunbridge Wells, Pembury, TN2 4QL, United Kingdom

  • Reserve :  +8620-86009099
    Busy or no answer, online booking please!

  • Foreground Tel: +44-1892628298
      (Catering Entertainment)

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Mercure Tunbridge Wells Hotel reserve:+8620-86009099 Busy or no answer, online booking please!
Catering Entertainment:+44-1892628298   Meeting room reserve

Mercure Tunbridge Wells Hotel address: 8 Tonbridge Rd, Tunbridge Wells, Pembury, TN2 4QL, United Kingdom

坦布里奇韦尔斯美居酒店 ◎ Mercure Tunbridge Wells Hotel

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