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Swissôtel Al Maqam Makkah

Swissotel Al Maqam Makkah, newly renewed in 2025, is the latest addition to the Clock Towers Complex, offering a modern sanctuary in the heart of the holiest city. With 1,623 partially renovated rooms and suites, the hotel blends contemporary design with enhanced hospitality. Guests enjoy breathtaking views of the Kaaba, Haram, and city, while exclusive private entrances from Um Al Qura Tunnel and Ibrahim Al Khaleel Street provide seamless access to the Holy Mosque for an unparalleled stay.

Brand: Swissotel

One of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace of mind to explore the world, discover life’s true rewards and embrace opportunities to ‘live it well’. The Swissôtel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swissôtel The Bosphorus in Istanbul, Swissôtel The Stamford in Singapore and Swissôtel Krasnye Holmy in Moscow. Swissôtel is part of AccorHotels, a world-leading travel and lifestyle group which invites travellers to feel welcome at more than 4,500 hotels, resorts and residences, along with some 10,000 of the finest private homes around the globe.

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Comment

Guest：It was amazing from all aspects
Guest：Location was perfect, made it supereasy for my grandmother to access Haram. Service was excellent, constantly friendly and all smiles. Overall, I am very satisfied with our stay here.
Guest：Extremely Disappointing Stay at Swiss?tel Al Maqam Makkah (Oct 27–30, 2025) We had our reservation at Swiss?tel Al Maqam Makkah through Trip.com, and our overall experience was very disappointing and far below the standards expected from a five-star hotel. At check-in, the front desk took more than 30 minutes to provide our room keys. Staff kept going back and forth to the back office without explanation. When we finally received our keys and went to the room, the keys did not work. A cleaning staff member nearby tried to help but informed us he was not authorized to open guest rooms. He attempted to use his master key, but it also didn’t work. We had specifically booked a Kaaba-view room so we could pray from our room, but because of this delay, we missed our Asar prayer . A few minutes later, a female management staff member came out of the same room while it was locked from the inside. She explained that she was inspecting the room and that it was not supposed to be assigned to guests due to a broken fridge cabinet door. I asked why the front desk had given us keys to a room that was not ready or suitable for guests. We were then told that no other Kaaba-view rooms were available at that time. This conversation took so long that I also missed my Maghrib prayer. To compensate, the management offered us three nights of complimentary dinner; however, we do not eat dinner, and our breakfasts were already included in the room rate that we paid for. I specifically requested a refund or adjustment to the room rate instead of meals, but they refused, which was completely unreasonable given the circumstances. On our last day, the management spent a considerable amount of time trying to persuade me not to leave a review, which delayed our checkout. Because of this, we missed our flight and had to purchase another ticket. I have photos taken at the time, with GPS date and time stamps, showing the staff involved. Management threatened me to delete the photos, claiming it was against regulations, so I have blurred faces for privacy. This experience was unacceptable for a hotel of this category. Rather than offering dinners we couldn’t use, the hotel should have provided a partial refund or proper compensation for the inconvenience, sleepless nights, and spiritual disturbance we experienced. Based on this, I do not recommend Swiss?tel Al Maqam Makkah, especially for those looking for comfort, honesty, and peace of mind during their stay in Makkah.
Guest：Best hotel, amazing breakfast, very close to the kaaba if you’re looking for that and for families, highly recommend

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Swissôtel Al Maqam Makkah

Address : King Abdul Aziz Endowment, Abraj Al Bait Complex, P.O. Box 762, Ajyad, Mecca, Saudi Arabia, 21955,Ajyad,Makkah,Makkah Province
Reserve : +8620-86009099
Busy or no answer, online booking please!
Foreground Tel: +966-125775800
(Catering Entertainment)

Swissôtel Al Maqam Makkah reserve：+8620-86009099 Busy or no answer, online booking please!
Catering Entertainment：+966-125775800 Meeting room reserve

Swissôtel Al Maqam Makkah address： King Abdul Aziz Endowment, Abraj Al Bait Complex, P.O. Box 762, Ajyad, Mecca, Saudi Arabia, 21955,Ajyad,Makkah,Makkah Province

麦加艾尔玛卡姆瑞士酒店(Swiss?tel Al Maqam Makkah) ◎ Swissôtel Al Maqam Makkah

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