G?u?e?s?t? ?U?s?e?r
时间:2025/07/01
Overall it was good, however for a Marriott AUTOGRAPH hotel I was disappointed with the details. The sink counter in our room was cracked and repaired BADLY. The wall separating the bathroom from the bedroom was damaged and cracked with a previous repair visible simply because it was extremely poor. The corners of the floor in the tub room were dirty. Caulking in bathroom was coming off and I actually cut myself. Dining tables in main restaurant had veneer peeling off the tops. On the bright side, the food selection in the breakfast/lunch room was amazing. The staff was great and the facilities were very nice.
酒店回复:Thank you for choosing stay at The Shanhaitian Resort Sanya, Autograph Collection. It was very much appreciated for sharing your valuable comments with us. We are very sorry for the inconvenience you encountered during your stay. Your valuable comments has been share to related department immediately. We will make a detailed investigation into the incident you mentioned and make improvements as soon as possible Thank you again for your review, in the meantime, we hope that we will have the opportunity of welcoming you back to The Shanhaitian Resort Sanya, Autograph Collection again! Warmest Regards.